Any person who believes that he or she, either individually, as a member of any specific class of persons, or in connection with any minority contractor, has been subjected to discrimination prohibited by Title VI of Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987 may file a complaint.  The complaint must be (a) unequal treatment because of race, color, national origin, gender, age, income status, limited English proficient and/or disability, or (b) noncompliance with Title VI rules or guidelines adopted there under.

The Arizona Department of Transportation (ADOT) has the principal responsibility for processing, investigating, and resolving any complaint arising as a result of operations of its sub-recipients such as Lake Havasu Metropolitan Planning Organization (“LHMPO”).  The “LHMPO” will be responsible for processing, investigating and resolving complaints of discrimination by its member agencies.  The “LHMPO” contact information is as follows:


                              Vincent Gallegos
                             Title VI Coordinator
                              900 London Bridge Road – Transit Bldg. B   
                              Lake Havasu City, AZ 86404
                              Telephone 928-453-2824

 The complaint process will follow the ADOT procedures.  Complaints must be filed in writing to:

                              ADOT Civil Rights Office
                              206 S. 17th Avenue, Room 183, MD 155
                              Phoenix, AZ 85007
                              Telephone 602-712-8946 

Complaints received by the “LHMPO” will be forwarded to the ADOT Civil Rights Office. A formal complaint must be filed within 180 calendar days of the alleged act of discrimination or the date when the alleged discrimination became known to the complainant(s), or where there has been a continuing course of conduct, the date on which the conduct was discontinued or the latest instance of the conduct.  This timeframe is prescribed by 49 CFR 21.11(b).

The complaint must meet the following requirements:

  • Complaint  shall be in writing and signed by the complainant(s) and must  include complainant(s) name, address and phone number.  The Title VI Program Manager or a liaison will assist the complainant with documenting the issues if necessary.
  • Present date of the alleged act of discrimination; date when the complainant(s) became aware of the alleged discrimination; or the date on which that conduct was discontinued or the latest instance of the conduct.
  • Present a detailed description of the issues including names and job titles of those individuals perceived as parties in the complained-of-incident.
  • Allegations received by fax or e-mail will be acknowledged and processed, once the identity (ies) of the complainant(s) and the intent to proceed with the complaint have been established. For this, the complainant is required to mail a signed, original copy of the fax or e-mail transmittal for the Civil Rights Office (CRO) to be able to process it.
  • Allegations received by telephone will be reduced to writing and provided to the complainant for confirmation or revision before processing.  A complaint form will be forwarded to the complainant for him/her to complete, sign and return to the CRO for processing.
  • Within 45 calendar days of the acceptance of the complaint, the ADOT investigator will prepare a draft investigative report for the review of the ADOT CRO Deputy Administrator.  The report shall include a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition.
  • ADOT’s final investigative report with the preliminary findings and a copy of the complaint will be forwarded by certified mail to either FHWA (Arizona Division office Civil Rights Specialist). FTA or FAA or NHTSA, within 60 calendar days of the acceptance of the complaint, per 23 CFR 200.9(b)(3).

A complainant dissatisfied with USDOT’s Final Agency Decision may file action with the appropriate US District Court.

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